Contact ChatDuo

Use this form for safety reports, ban appeals, legal notices and bug reports. Safety reports and anything involving a minor are prioritised. For general questions, the FAQ and How it works pages answer most of them.

Reporting someone during a chat? Use the Report button in the chat itself: it ends the chat, records the reason, and repeat offenders are banned automatically. Use this form when you need to tell us more, or to appeal a ban with the reference code from your ban notice.

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Safety reports are handled first. If you appealed a ban, keep the reference code from your ban notice.

Before you write

  • Safety report: tell us what happened and roughly when. If you saw someone who looked under 18, say so; those reports are prioritised and may be referred to law enforcement. See the Safety and Reporting Policy.
  • Ban appeal: include the reference code shown in your ban notice. Appeals are free, and paying never lifts a ban.
  • Legal notices: copyright notices follow the DMCA policy; notices about illegal content follow the DSA notice policy.
  • Bugs: your browser, device and what you expected to happen help us reproduce it. Camera and connection problems are covered on the How it works page.